SHIPPING & RETURNS

Delivery & Shipping Policies

Please review the delivery and shipping information on the specific page that you are ordering from. It's important to note that group/team orders will be held for processing until individual store pages close as pre-determined with the sale organizers. Group orders may be delivered to the sale organizer as specified on the sale page. Shipping options may also be available for selection.

Please call 585-243-1314 for questions about delivery and shipping prior to placing your order, particularly if you need to confirm receipt by a specific date or special occasion.

Return & Exchange Policies

Stock merchandise purchased from the Ithaca ordering site may be returned or exchanged within 14 days of delivery or shipping if it is found to be defective. Items that have been personalized may not be returned or exchanged unless found to be defective.

Merchandise purchased from a team/group store may not be returned or exchanged unless found to be defective. Items that have been personalized may not be returned or exchanged unless found to be defective.